FREQUENTLY ASKED QUESTIONS
When you purchase a design or a design set you will be prompted to download your designs. We always recommend downloading them at purchase and double checking that they are on your computer or hard drive. Follow these simple steps to download your design:
1. Click the "View your order" button in your order confirmation email.
2. You will be taken to a webpage with your order details. There, click on the "Access digital content" button.
3. You will be taken directly to your design download page.
Alternatively, sign in to your account, go to "Your Purchases," search for the design, and click "Download Now."
We always suggest backing your designs up to the cloud, or a portable hard drive. The cloud is the best option since it is very inexpensive, and is included in most email services. Google. Apple, Microsoft and others have a free storage program that you can use and they are more reliable than an external drive. In the event you experience a computer crash or you if you purchase a new one, you will be able to simply log into the cloud and download all of your designs.
Our digital download designs have a limit of 2 downloads. It is important to securely store files as Anita Goodesign cannot be held responsible for lost files.
If you have never backed up your design files and run into problems, or if you need to download your designs again, we include a second download with all purchases. If for some reason your backup failed you can download your designs again, we limit it at two because we have had dozens of incidents where multiple customers were sharing a login and downloading the purchased set to multiple computers at the same time.
In the event that something happened to your design files and you needed to download a design more than twice, simply reach out to customer service and they will assess whether you qualify to unlock additional downloads. If you had internet or computer issues at the time of download resulting in file corruption or loss, we are certainly able to help you. However, we cannot take responsibility for the design files that are lost due to user error, failure to backup your files, or other factors outside of our control such as, but not limited to natural disasters.
Probably not, so we encourage you to always download your designs at the time of purchase. We are not a cloud based backup service and the online store is not set up that way. It all depends on the specific design sets and how they are stored on our system. For example, if we create a design for $5.00 as a special or give something away for free, and then you purchase it and download it, but then that product is retired and no longer available at a future time, you would not be able to download it at that point since it would no longer exist on the site. That has happened in the past as collections are retired or changed. So we cannot guarantee that the designs will be there forever, which is why we suggest downloading your designs when purchased and backing them up on a device that you control.
Only design sets purchased online will be available for downloading. The reason for that is we do not have record of purchases made elsewhere. Past CD-Rom sales were all made through retail stores and not through our website and therefore cannot be downloaded online.
We have step-by-step instructions for downloading designs in this FAQ. Our priority is always to do our best and try to help you in any way we can. If this FAQ does not answer your questions, feel free to reach out to our support team.
Due to the digital nature of most products on our website, we do not offer refunds since files will be sent to your email immediately upon checkout.
If you have an issue with a physical product or have any other return questions, please contact us at .
Unfortunately, we cannot accept returns on Anita 365 Club purchases, sale items, or gift cards.
Click on the account icon on the right side of the website header, or click here. Then, click on the "Create account" link at the bottom of the page. It will take you to a page where you will put in your name, email and a password. Then click the "create" button. Check your inbox for a confirmation email. Go back to the Anita website and, clicking on the same account icon at the right side of the website header, log into your account using the email and password you used previously. If you need any help, just send us a message; we are here for you!
It's easy! Just click on the account icon on the right side of the website header, then click on the "Forgot your password?" link under the login form. We will send you an email with a link to reset your password, so please make sure to input the correct email when prompted.
Simply log into your account by clicking on the account icon on the right side of the website header, then click on the "Edit Profile" link. There you will be able to edit your name, email and phone number. You may also edit or add addresses in your main account page by clicking on the "Add Address" link.
It's sew easy! Just head over to our Discount Card page and check out all the amazing perks we offer our members, from exciting discounts you can enjoy every day to amazing giveaways! Scroll all the way down the page to place the Discount Card in your cart.
Once you checkout you'll be able to use your discounts immediately! Then check your inbox for an email with details on how to manage your Discount Card membership and a list of all your perks.
With Anita Discount Card you will have access to exciting discounts every single day on your beloved embroidery products! What can you expect?
• A fantastic 30% discount on all collections
• An impressive 40% off on All Education
• A staggering 50% off on All Pre-Orders
• And to top it all off, an additional 10% off on all active sales
• PLUS, exciting free designs just for our members!
In your customer account, you'll find a link to manage your Discount Card account. On that page you'll be able to see when your membership will renew and you'll be able to update your payment method if needed.
Traditionally, embroidered quilts take a lot of time, patience, measuring, and materials. Anita’s Quilting-In-Hoop method eliminates the frustration while saving both your time and precious materials. Learn how revolutionary our home embroidery machine quilting method is as we compare it to the cumbersome traditional quilting method by visiting our Quilting In-the-Hoop page.
This time-saving technique is a must-know whether you are new to embroidery or a veteran. It allows you to showcase all your favorite fabrics in your designs to cover an area instead of using only stitches, saving you time and thread for a fantastically exciting tactile result. For more information about our in-the-hoop appliqué technique, watch Stephen Wilson explain all about it on our Appliqué Technique page.